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This report, “Humans + bots: Tension and opportunity,” examines how companies across the world use AI through their customer journey and the business and customer benefits being delivered as a result. Based on a global survey of 599 executives and a series of expert interviews, this report found that most companies—and particularly firms that identify as “customer–centric”—have already deployed AI extensively in their customer-facing operations and customer experience management processes. Those that have moved earliest to automate processes ...Continue Reading →
A California man who pleaded guilty Tuesday to causing dozens of swatting attacks — including a deadly incident in Kansas last year — now faces 20 or more years in prison.
Tyler Barriss, 25, went by the nickname SWAuTistic on Twitter, and reveled in perpetrating “swatting” attacks. These dangerous hoaxes involve making false claims to emergency responders about phony ...Continue Reading →
Facial recognition is going mainstream. The technology is increasingly used by law-enforcement agencies and in schools, casinos and retail stores, spurring privacy concerns. In this episode of Moving Upstream, WSJ’s Jason Bellini tests out the technology at an elementary school in Seattle and visits a company that claims its algorithm can identify potential terrorists by their facial ...Continue Reading →